How to Submit a Return Request

1. Access the Return Portal

   • Click the Profile icon in the store’s navigation or go directly to https://account.ishdeena.com.
   • Go to the Refund Policy or Returns page and click Request a Return.

2. Log in to Your Account

   • Enter your email address and click Continue.
   • Check your email for the six-digit verification code sent by IshDeena.
   • Enter the code on the store’s website.

3. Select Your Order

   • Choose the order you wish to return.
   • If the order includes multiple items, select only the items you want to return.

4. Provide Return Details

   • Select a return reason and add an optional note if needed.
   • Click Request Return.

5. Shipping Instructions

   • If your return request is approved, you will receive an email with shipping instructions and a prepaid return shipping label.
   • Once your item is received and inspected, a refund (or other chosen resolution) will be processed.

Return Policies

Eligibility

• Items must be returned within 7 days of delivery, in their original condition.
• Non-final sale items can be refunded, exchanged, or returned for store credit.

Clearance Items

• Clearance items are not eligible for returns. They are considered final sale and cannot be refunded or exchanged.

Return Shipping Fee

• A $7.95 return shipping fee will be deducted from refunds to the original form of payment.
• The fee is waived if you choose to exchange the item.

Restocking Fee

• A 15% restocking fee applies to all returned items.

Processing Time

• Refunds can take 10–30 days from the time you ship your return to be processed.
• Shipping and handling charges are non-refundable.

Exceptions

• Final Sale items, clearance items, and gift cards cannot be returned or refunded.
• Purchases made through retail stores or third-party websites must be returned to the original place of purchase.

Need more help?
If you have questions about the return process or any exceptions, please refer to our FAQ or contact our Customer Support team.

Purchases made through retail stores or other websites must be returned to the original place of purchase.