How to submit a return request

Click the profile icon in the store's navigation go to the refund policy or a returns page, and then request a return.

Log in to your account:

  1. In the Email field, enter your email address, and then click Continue.
  2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
  3. Go back to the online store, and then enter a six-digit verification code.
  4. Click the order that you want to submit the return for.
  5. If your order has more than one item, then select the items that you want to return.
  6. Select a return reason and add a note for the store.
  7. Click Request Return.

 If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

 Returns Policies

Any item purchased from our shop can be returned to us within 15 days for an exchange, gift card, or refund. 

If you are not happy with your purchase for any reason, we will gladly accept your return of non-final sale items, in their original condition, within 15 days of your purchase date for a refund. We will deduct a $7.95 return shipping fee from your refund if you request a refund to your original form of payment. The return shipping fee will be waived if you choose to exchange your item. A 15% restocking fee will be applied to all returned products.  

Please expect 10–30 days from the time you send out your return to when your refund is processed and received. The original shipping and handling will not be refunded. Final Sale items and gift cards cannot be returned. Orders placed with store credit are refunded as store credit.

Currently, we can only accept returns for products purchased on For purchases made through a retail store or other websites, please return to the original place of purchase.  

Exchanges: You can create an exchange for a different size or color by clicking Start Return above (provided the item you’d like to order is in stock). We will provide you with a free return shipping label to return your items and will ship out your replacement item once we receive your return. 

Please note: We cannot accept a return (even within 15 days of purchase) in certain situations, including, but not limited to: 

- Products that have been used or worn.  

- Items damaged by misuse, alterations, improper care, or accidents. 

- Items listed as final sale at the time of purchase. 

- Instances of abuse of the IshDeena Return Policy.   

The acceptance of a return is determined at the sole discretion of IshDeena.